Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking.
Route is a package tracking and package protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s …
How Route’s claims process works Just as your customers can report when their order is lost, stolen, or damaged in a matter of moments, we can resolve their issues quickly too—instantly, even. On any …
Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase. Keep …
Recharge & Route FAQs Can the box switch so it's automatically unchecked? What if I didn’t want Route Package Protection? File and manage claims Re-Opening Claims by Customers and …
What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, Venmo, and …
This video series contains 5 short videos on how to implement the Route asset on the checkout option(s) on your Shopify store. It includes steps to create a test theme, install the Route asset on t...
Route Billing and Reimbursements FAQ Use this FAQ to help answer some common questions around billing and reimbursements at Route. I thought Route shipping protection was free for me. Why am I …