Own the post-purchase experience with Route. Scale your brand using the #1 platform for package protection, AI-driven returns, and real-time tracking.
Sign in to access your Route account and manage your brand's operations efficiently.
Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post-purchase. Keep shoppers engaged with your brand—not UPS or FedEx—while driving additional revenue through embedded product recommendations.
Why was I reimbursed the wrong amount? Why haven't I received my reimbursement? Reimbursement cycle for reorders and refunds How do I request a reimbursement from Route?
Total claims Route has approved for a refund, reorder or reimbursement within your selected date range.
Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage, loss, and theft. If something goes wrong, customers (that’s...
How Route’s claims process works How do I file a claim on behalf of my customer? Claim status definitions How to check status of a claim Deadlines to file a claim Why was my customer’s claim denied? Refunds, reorders, and other claims resolution options How reimbursements work with Route’s AIR (Automated Issue Resolution) integration
Package Tracking About tracking Route mobile app tracking FAQ Can I track my order without the Route app? Tracking how-tos How to add an order manually to the app How to share your order tracking with others How to remove an order from the Route mobile app How to mark or unmark an order as delivered in the app
Route’s branded tracking keeps shoppers informed, reduces support tickets, and turns anticipation into a new revenue channel.
Route Returns helps brands reduce refunds and recover margin with optimized exchange flows, intelligent routing, and robust analytics.